Our Returns & Refund Policy is 14 Days.
If the product is received damaged or faulty, please notify us within 24 hours of receiving the delivery by contacting the Customer Service Team on 01793 791273 or email sales@officecw.co.uk
Please note your INVOICE number as this will speed up the process.
For any damaged or faulty products, the cost of shipping will be covered by Office Clearance Wiltshire, we will contact you to arrange collection and/or replacement of the item.
Any unsuitable products to return or exchange the buyer will be responsible for paying their own shipping costs for returning the item.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To return your product, you should send it to Office Clearance Wiltshire, Mount Pleasant Farm, Wanborough, Wiltshire, SN4 0AU.
Any item that is returned after the 14 day period will not be eligible for a return or refund.
Refund Policy (if applicable)
The collection will be arranged by our Office Clearance Wiltshire delivery team.
To make the refund process as easy as possible please follow the guidelines below:
Reuse the original packaging the item arrived in.
Please ensure that you attach the downloadable form to your item if you have a printer, if not a handwritten form will be fine. Fail to do so the refund will not be issued.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved then your refund will be processed and a credit will automatically be applied to your original method of payment within 14 days of Office Clearance Wiltshire receiving your returned product.
If you have not received your refund after 14 days, please check with your bank or credit card company. If you have done this please contact us at sales@officecw.co.uk.